Level 1 Support Technician

The hiring company is a Managed Service Provider (MSP) delivering IT support and technology solutions to a diverse client base. The Level 1 Support Technician serves as the first point of contact for technical issues, providing remote troubleshooting, system setup, and customer-focused support while ensuring secure, reliable, and compliant IT environments for clients.

The Level 1 Support Technician serves as the primary point of contact for clients seeking technical assistance in a fast-paced Managed Service Provider environment. This role focuses on delivering responsive, high-quality support while maintaining secure and efficient IT systems. The technician will troubleshoot issues, perform system maintenance, and ensure clients remain productive through effective remote support and proactive problem resolution.

Responsibilities:
- Respond to support requests via phone, email, and web portal with a professional and helpful approach.
- Diagnose and resolve technical issues using remote support tools.
- Install, configure, and maintain computers, software, and network devices.
- Perform preventative maintenance on workstations, printers, and related equipment.
- Ensure antivirus protection and security standards are consistently maintained.
- Escalate urgent issues appropriately while managing multiple support tickets.

Requirements:
- Minimum 2 years of hands-on IT support experience.
- Strong communication skills with the ability to explain technical concepts clearly.
- Experience supporting Windows 10, Windows 11, and macOS environments.
- Solid troubleshooting and problem-solving abilities.
- Ability to prioritize tasks and remain composed under pressure.
- Customer-focused mindset with a passion for service delivery.

Benefits:
- Fully remote, long-term work arrangement.
- Exposure to diverse technologies and client environments.
- Opportunities for professional growth within the organization.
- Collaborative and supportive team culture.

This full-time remote position offers a growth-oriented opportunity for an IT professional eager to build strong client relationships and technical expertise.