Onboarding Specialist

SpotHopper is a restaurant-focused marketing and operations platform founded in 2015, serving over 3,000 independent restaurants and bars. The Onboarding Specialist will manage new customer implementations, guide platform adoption, and ensure clients realize value from the software. This role focuses on client demos, coordination with design teams, handling support inquiries, and delivering a smooth onboarding experience that drives customer satisfaction and revenue growth.

SpotHopper is seeking an Onboarding Specialist to support new restaurant and bar clients during their initial platform setup and adoption. This role plays a critical part in ensuring customers experience value quickly and effectively from the company’s marketing and operations software. The Onboarding Specialist will manage multiple client implementations simultaneously while serving as a primary point of contact during the onboarding process.

Responsibilities:
- Manage all aspects of onboarding for 10–15 new customers per month  
- Conduct product demonstrations and address customer questions  
- Respond to inbound emails and support tickets from assigned clients  
- Coordinate and schedule photoshoots for customer marketing assets  
- Collaborate with customers and internal design teams on website development  
- Ensure customers successfully launch and begin using platform features  

Requirements:
- Strong communication and interpersonal skills  
- High empathy and customer-focused mindset  
- Ability to manage multiple projects simultaneously  
- Comfortable presenting software demos to clients  
- Organized and detail-oriented approach to client coordination  
- Interest in restaurants, hospitality, or small business marketing  

Benefits:
- Full-time employment  
- Hourly compensation plus commission opportunities  
- Bonus incentives tied to performance metrics  
- Health insurance coverage  

This position offers an entry point into the technology industry within a fast-growing startup environment.