Senior Account Manager

Sensei Labs is an enterprise software company focused on building reliable and user-friendly work orchestration solutions for large enterprises and governments. The Senior Account Manager will drive customer value, retention, and revenue growth by acting as a trusted advisor to enterprise clients. This role focuses on strategic account development, executive relationship management, and cross-functional collaboration to ensure customer success and long-term expansion opportunities.

Sensei Labs is seeking a Senior Account Manager to support enterprise customers and drive long-term account growth. This role is responsible for ensuring customers derive measurable value from the company’s work orchestration platform while identifying opportunities for retention and expansion. The Senior Account Manager will collaborate cross-functionally and engage directly with executive stakeholders to support strategic initiatives and maximize ROI.

Responsibilities:
- Act as a trusted advisor to enterprise customers to maintain account health and retention  
- Develop customer strategies and roadmaps aligned with business objectives  
- Identify and pursue expansion and new business opportunities within existing accounts  
- Lead Executive Business Reviews with customer leadership and internal stakeholders  
- Monitor adoption metrics, financial performance, and qualitative feedback  
- Collaborate with Strategy, Product, Sales, and Marketing teams to solve business challenges  

Requirements:
- 5+ years of experience in a customer-facing, growth-focused role  
- Background in SaaS, consulting, or enterprise environments  
- Experience working with senior executives in global organizations  
- Strong verbal and written communication skills  
- Proven ability to manage multiple priorities and complex accounts  
- Analytical mindset; familiarity with business intelligence tools such as Power BI is a plus  

Benefits:
- Four-day work week model  
- Work From Anywhere policy  
- Comprehensive benefits package  
- Inclusive and values-driven company culture  

This role offers the opportunity to drive strategic enterprise relationships in a flexible, high-performance environment.