Team Lead, Clinical Operations (Management Consultation)

Spring Health is a leading mental healthcare technology company focused on eliminating barriers to mental health through clinically validated, precision care solutions. The Team Lead, Clinical Operations (Management Consultation) will oversee clinical and operational workflows, support escalated cases, and guide a team of licensed clinicians while ensuring service quality, SLA performance, and strong collaboration across clinical and operational stakeholders.

Spring Health is seeking a Team Lead, Clinical Operations (Management Consultation) to support the delivery of high-quality mental health services through a balance of clinical expertise and operational leadership. This role is designed for independently licensed mental health professionals who thrive in fast-paced environments and are passionate about improving access to effective mental healthcare. The Team Lead partners closely with Clinical Managers and cross-functional teams to ensure excellent member experiences, operational efficiency, and clinical quality.

Responsibilities:
- Maintain an active caseload or queue for approximately 50% of working time.
- Serve as a subject matter expert supporting escalated, high-touch, and crisis situations.
- Oversee daily team operations, including documentation review and workflow quality checks.
- Provide real-time clinical and technical consultation on complex cases.
- Coordinate daily queue management, case assignments, and SLA adherence.
- Support onboarding, training, workflow updates, and team development initiatives.

Requirements:
- Independent licensure required (LCSW, LPC, LMFT, LICSW, or equivalent).
- 3+ years of EAP experience and 1+ year of management consultation experience.
- Strong knowledge of substance use disorders and levels of care.
- Excellent verbal and written professional communication skills.
- Comfort navigating clinical systems, workflows, and new technologies.
- Leadership experience and collaborative, solution-oriented approach preferred.

Benefits:
- Competitive salary with equity, benefits, and professional development support.
- Comprehensive health coverage starting day one and generous paid time off.
- Access to mental health, wellness, and family support programs.

This role offers the opportunity to lead with impact while advancing accessible mental healthcare.