CSM I

Carrot is a global fertility and family care platform supporting members across preconception, pregnancy, IVF, adoption, and menopause with clinically proven, human-centered care. The CSM I role supports small market and partnership customers by managing day-to-day success activities, customer launches, renewals, and satisfaction, while also providing administrative and analytical support across the Customer Success team to ensure operational excellence.

Carrot Fertility is seeking a Customer Success Manager I to support small market and partnership customers while contributing to operational and analytical excellence across the Customer Success organization. This role balances direct customer management with internal support, ensuring smooth operations, accurate data handling, and a high-quality customer experience.

Responsibilities:
- Manage day-to-day relationships with small business and partnership customers.
- Support customer launches, renewals, and ongoing operational communications.
- Respond to customer inquiries regarding products, services, and eligibility.
- Execute daily work through email and ticketing systems while meeting service standards.
- Manage and maintain employer eligibility files, including setup and ongoing accuracy.
- Provide administrative, reporting, and escalation support across the Customer Success team.

Requirements:
- Bachelor’s degree from an accredited institution.
- At least one year of experience in customer success, support, or account management.
- Strong attention to detail with the ability to follow defined processes.
- Excellent written and verbal communication skills.
- Comfort working with data, files, and operational workflows.
- Enthusiasm for Carrot’s mission and a collaborative team environment.

Benefits:
- Comprehensive health and wellness benefits.
- Retirement savings plans and incentive programs.
- Parental leave and family-forming assistance.
- Supportive, mission-driven remote work culture.

This role offers the opportunity to support meaningful healthcare experiences while growing within a high-impact, global organization.