Digital Response Team

Business Process Outsourcing and Digital Customer Engagement
job_short_description: CEF Solutions Inc. is a consulting services and BPO company delivering specialized staffing and operational solutions to large multinational clients worldwide. The Digital Response Team role focuses on managing online customer interactions across websites, review platforms, and social media channels. This position ensures timely, accurate, and brand-aligned responses that protect brand reputation, improve customer experience, and surface actionable insights for internal teams.

CEF Solutions Inc. is seeking a Digital Response Team professional to manage and respond to online customer interactions across multiple digital platforms. This role plays a key part in protecting brand reputation, supporting customer satisfaction, and ensuring consistent communication across review sites, social media, and web-based inquiry channels.

Responsibilities:
- Monitor and respond to customer reviews and ratings across brand, dealer, and third-party platforms.
- Answer customer questions submitted through websites, forums, and social media channels.
- Maintain consistent tone, messaging, and brand voice across all digital responses.
- Collaborate with customer service, dealer support, and product teams to ensure accurate information.
- Track and document customer inquiries, feedback, and recurring issues for reporting purposes.
- Identify trends or potential product and service concerns and escalate as needed.

Requirements:
- 1–3 years of experience in digital customer engagement, social media, or customer service roles.
- Excellent written communication skills with strong attention to detail.
- Ability to manage multiple platforms simultaneously while maintaining professionalism.
- Familiarity with major social media platforms and online review sites.
- Strong problem-solving skills with the ability to escalate issues appropriately.
- Basic knowledge of consumer electronics products is an advantage.

Benefits:
- Fully remote work arrangement.
- Opportunity to support global enterprise brands.
- Collaborative environment with cross-functional exposure.
- Career growth within a rapidly expanding BPO organization.

This role is ideal for detail-oriented professionals who excel in written communication and digital customer engagement.