Patient Services Representative (Cebu or CDO)

Harris Computer is a global software and services company supporting mission-critical solutions across regulated industries. The Patient Services Representative role focuses on handling patient inquiries, billing concerns, and collections while ensuring compliance with healthcare regulations. This position supports patients, providers, and third-party entities by delivering accurate information, maintaining confidentiality, and contributing to high-quality service delivery in a fully remote environment.

The Patient Services Representative is responsible for managing patient inquiries, billing questions, and account-related concerns while ensuring a high standard of service and regulatory compliance. This role requires clear communication, attention to detail, and the ability to work independently while supporting patients, medical staff, and third-party entities in a remote setting.

Responsibilities:
- Answer inbound patient calls in accordance with departmental procedures and service standards.
- Assist patients with questions related to accounts, billing, and outstanding balances.
- Place outbound collection calls following established guidelines and compliance requirements.
- Coordinate with insurance providers and third-party entities regarding patient accounts.
- Ensure strict adherence to HIPAA guidelines by safeguarding protected health information.
- Maintain reliability, punctuality, and a collaborative approach aligned with company goals.

Requirements:
- Preferably a college graduate or at least two years of completed college education.
- Educational background related to the medical field is an advantage.
- Strong verbal and written communication skills.
- Ability to work with confidential and sensitive information.
- Basic mathematical skills and strong attention to detail.
- Proficiency in email and basic computer applications.

Benefits:
- Fully remote work arrangement.
- Competitive benefits including insurance and lifestyle rewards.
- Opportunity to work with a global, mission-driven team.
- Supportive environment focused on service quality and professional growth.

This role offers an opportunity to contribute meaningfully to patient care operations while building a stable career in a remote healthcare services environment.