Tech Support Specialist
Job Summary
Job Description
The Tech Support Specialist provides Tier 1 technical support as the first point of contact for end users, resolving common hardware, software, and connectivity issues. This role emphasizes strong communication skills, cultural awareness, and the ability to guide non-technical users through physical troubleshooting steps over the phone. The position supports a remote workforce and ensures minimal downtime through timely, effective assistance.
Responsibilities:
- Provide Tier 1 technical support via phone for hardware, software, and connectivity issues.
- Troubleshoot Windows laptops, particularly Lenovo devices.
- Assist users with iPhone and Android device setup, including email, calendar, and MFA configuration.
- Support docking stations, dual-monitor setups, keyboards, and peripheral devices.
- Identify and resolve basic network connectivity issues.
- Deliver clear, patient guidance to non-technical users during troubleshooting.
Requirements:
- Proven experience in Tier 1 technical support.
- Strong proficiency with Windows OS and Microsoft Office 365 applications.
- Hands-on experience configuring iOS and Android devices for enterprise use.
- Ability to troubleshoot physical workstation setups and peripherals.
- Strong verbal communication skills with a customer-focused approach.
- Experience supporting users in the construction industry is advantageous.
Benefits:
- Fully remote work environment.
- Performance-based bonus opportunities.
- Stable role focused on end-user support and service quality.
This role offers the opportunity to deliver reliable frontline technical support while creating positive user experiences in a remote setting.
