Customer Success Manager

Infiterra is a B2B SaaS company providing a subscription management platform for IT distributors and managed service providers worldwide. As a Customer Success Manager, this role owns the full customer lifecycle, from onboarding to renewal and expansion. The position focuses on consultative account management, driving product adoption, aligning platform usage with business goals, and delivering measurable value for customers operating subscription-based businesses.

Infiterra is seeking a Customer Success Manager to manage and grow customer relationships across its global B2B SaaS platform. This role is responsible for guiding customers through onboarding, adoption, retention, and expansion while acting as a strategic advisor. The position is fully remote and requires strong consultative skills, structured execution, and confidence working with senior stakeholders.

Responsibilities:
- Lead customer onboarding and implementation to ensure smooth platform adoption.
- Deliver training sessions and enablement programs across customer teams.
- Act as a trusted advisor by identifying business drivers and guiding scalable solutions.
- Own ongoing account management including QBRs, strategic reviews, and success planning.
- Monitor product usage, customer health metrics, and adoption indicators.
- Identify retention risks and proactively implement mitigation strategies.

Requirements:
- Minimum of four years experience in Customer Success, Consulting, or Account Management within B2B SaaS.
- Proven experience owning accounts end-to-end, including onboarding, renewals, and expansion.
- Strong consultative mindset with the ability to challenge assumptions and reframe requests.
- Experience working with complex SaaS platforms and multiple stakeholders.
- Confidence engaging with senior leaders and executive-level customers.
- Professional fluency in English.
- Willingness to travel when required.

Benefits:
- Fully remote work with flexible working hours.
- Work-from-anywhere policy.
- Learning and development budget.
- Collaborative, international, and growth-oriented team culture.

This role offers the opportunity to drive customer value and long-term growth within a global subscription technology company.