Senior Customer Service Engineer
Job Summary
Job Description
GE HealthCare is a global innovator in medical technology and digital healthcare solutions, committed to creating a world where healthcare has no limits. The Senior Customer Service Engineer plays a critical role in maintaining advanced medical imaging systems and ensuring excellent customer satisfaction across assigned accounts. This role combines deep technical expertise with strong customer engagement in a field-based service environment.
Responsibilities:
- Maintain and service CT, PET, MR, Vascular, Surgery, or Digital Radiography systems in the assigned area.
- Perform system-level electronic and mechanical troubleshooting on complex equipment issues.
- Interface daily with doctors and technicians regarding equipment status and service updates.
- Support customer satisfaction initiatives and assist with user training when required.
- Contribute to business growth by identifying service and sales opportunities.
- Ensure timely completion of administrative tasks, inspections, and field modification instructions.
Requirements:
- Degree in Electronics or Electrical Engineering or an equivalent qualification.
- 4–5 years of field service experience with medical imaging equipment.
- Strong technical and analytical skills with in-depth modality knowledge.
- Ability to work independently with minimal supervision.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational skills with attention to quality and compliance standards.
Benefits:
- Opportunity to work with industry-leading medical technology.
- Inclusive and diverse work environment.
- Professional growth through continuous learning and improvement initiatives.
- Strong focus on quality, integrity, and customer impact.
This role offers the opportunity to deliver meaningful impact by supporting critical healthcare technology.
