Traveler Care Specialist, Luxury Travel Customer Service, Sales

Zicasso is a Silicon Valley–founded luxury travel company that designs personalized, high-end travel experiences for discerning travelers worldwide. The Traveler Care Specialist role supports global customers by managing travel inquiries, delivering consultative service, and driving inquiry conversion. This position sits at the intersection of customer service and travel sales, helping travelers realize exceptional journeys while strengthening loyalty and repeat bookings.

Zicasso is seeking a Traveler Care Specialist to deliver exceptional service to luxury travelers while supporting the company’s global network of travel partners. This fully remote role operates at the intersection of customer service, travel consultation, and sales, ensuring travelers receive personalized guidance and outstanding support throughout their engagement with Zicasso.

Responsibilities:
- Respond to and manage traveler inquiries via phone, email, live chat, and messaging platforms.
- Build trusted relationships with luxury travelers by understanding their needs and exceeding expectations.
- Convert general inquiries into destination-specific trip requests through consultative guidance.
- Demonstrate strong product knowledge to maximize inquiry conversion and traveler satisfaction.
- Collaborate cross-functionally with Partnerships, Product, and Marketing teams to resolve issues.
- Leverage data, analytics, and internal tools to improve customer success and service quality.

Requirements:
- Minimum of 8+ years of experience in luxury travel sales, operations, or hospitality services.
- Strong passion for international travel with extensive personal or professional travel experience.
- Excellent written and verbal English communication skills.
- High level of customer service orientation and comfort with phone-based consultations.
- Strong organizational skills, attention to detail, and ability to manage confidential information.
- Comfort working flexible schedules, including weekends and holidays.

Benefits:
- Fully remote freelance contractor arrangement.
- Flexible working hours with global team collaboration.
- Annual learning and development stipend.
- Two company-sponsored international business trips per year.

This role offers the opportunity to help shape memorable luxury travel experiences while contributing to a high-performance, global travel organization.