Customer Care Representative - Lagos
Job Summary
Job Description
As a Customer Care Representative at M-KOPA, you will play a key role in delivering excellent customer experiences by serving as the first point of contact for customer inquiries. This role focuses on providing timely, accurate, and empathetic support via phone, ensuring customer issues are resolved efficiently while contributing to M-KOPA’s mission of driving digital and financial inclusion.
Responsibilities:
- Receive and manage all customer inquiries through inbound phone calls.
- Provide clear and accurate support regarding customer accounts and products.
- Resolve customer issues at first contact and escalate complex cases when required.
- Accurately document all customer interactions within internal systems.
- Educate customers on M-KOPA products, services, and operational processes.
- Support additional customer care tasks as assigned by the team leader or manager.
Requirements:
- Minimum of six months experience in a customer care or customer service role.
- Strong verbal communication skills and confidence handling customer calls.
- Proficiency in Microsoft Office applications.
- Ability to manage challenging customer interactions with professionalism and empathy.
- Strong attention to detail and commitment to accurate documentation.
- Willingness to work collaboratively within a customer care team environment.
Benefits:
- Career development through training, coaching, and on-the-job learning.
- Family-friendly policies and focus on employee well-being.
- Supportive, inclusive workplace culture.
This role reports to the Customer Care Team Leader and supports M-KOPA’s growing customer base across its markets.
