Implementation Consultant

JumpCloud is a cloud-based directory platform that enables organizations to securely manage identities, devices, and access from a single solution. The Implementation Consultant role supports customer onboarding and deployment of the JumpCloud platform. This position focuses on guiding customers through scalable implementations, resolving technical onboarding issues, and ensuring successful adoption through strong technical consulting and customer engagement.

JumpCloud is seeking an Implementation Consultant based in India to support the onboarding and implementation of its directory platform for customers and partners. This full-time, remote role focuses on guiding organizations through successful deployments by combining technical expertise, structured project planning, and customer-focused consulting. The role plays a key part in ensuring customers achieve fast time to value and long-term success with the JumpCloud platform.

Responsibilities:
- Guide customers and partners through structured onboarding and implementation plans
- Build custom onboarding approaches based on customer needs and purchased services
- Consult and assist with JumpCloud rollouts across existing customer infrastructure
- Resolve onboarding and implementation issues through email and remote sessions
- Follow up with customers on recommendations, updates, and agreed action plans
- Collaborate with internal teams to deliver effective solutions and share technical knowledge

Requirements:
- 3–5 years of experience in a client-facing SaaS onboarding or implementation role
- Strong project and account management skills
- Excellent customer service and interpersonal communication skills
- Ability to learn new technologies and apply them in customer environments
- Logical, structured approach to problem-solving
- Moderate understanding of IT infrastructure, integrations, and system environments

Benefits:
- Fully remote work environment
- Opportunity to work with a leading identity and device management platform
- Exposure to diverse customer environments and technical use cases
- Collaborative team culture focused on customer success

This role offers the opportunity to combine technical consulting with customer engagement while supporting secure and scalable IT environments.