Customer Success Specialist
Job Summary
Job Description
The Customer Success Specialist plays a key role in supporting customers throughout their dental care journey within a fast-paced digital healthcare environment. This role focuses on delivering exceptional service, building strong customer relationships, and ensuring a seamless experience from initial inquiry through appointment booking and follow-up.
Responsibilities:
- Provide timely, professional customer service by responding to inquiries, concerns, and issues
- Build and maintain strong relationships with customers to ensure satisfaction and retention
- Convert leads into qualified opportunities and successfully book clinic appointments
- Collaborate with sales, marketing, and operations teams to deliver a seamless customer experience
- Maintain accurate and confidential customer records using Salesforce
- Identify process improvement opportunities and contribute to customer service best practices
Requirements:
- Proven experience in customer service or customer success, preferably in healthcare or dental settings
- Strong interpersonal, communication, and relationship-building skills
- Ability to resolve customer complaints efficiently and professionally
- Experience with lead conversion and meeting KPIs, particularly in international markets
- Familiarity with CRM systems, especially Salesforce
- Strong organizational skills and attention to detail
Benefits:
- Opportunity to work in a rapidly expanding digital healthcare startup
- Fully remote work arrangement
- Exposure to international customers and markets
- Collaborative and customer-centric work environment
This role offers the opportunity to combine customer success expertise with dental knowledge to help customers achieve confident, healthy smiles.
