Care Navigator Team Lead

Pearl Talent is a global recruiting firm connecting top international professionals with leading US and EU startups across healthcare and technology. The Care Navigator Team Lead role supports a fast-growing migraine care provider by overseeing patient navigation operations and leading a remote care team. This position balances hands-on patient coordination with leadership, process optimization, and quality improvement to ensure exceptional patient experiences and efficient care delivery.

The Care Navigator Team Lead plays a critical role in supporting patients with chronic headaches and migraines while leading a team of care navigators in a fully remote healthcare environment. This position combines patient-facing responsibilities with people leadership, operational oversight, and continuous process improvement to ensure high-quality, compassionate care.

Responsibilities:
- Lead, coach, and mentor a team of Care Navigators to meet performance and quality targets
- Oversee patient onboarding, scheduling, and follow-up workflows to ensure timely and accurate care coordination
- Conduct patient intake assessments and guide patients through treatment pathways
- Monitor team metrics, provide feedback, and support ongoing training and onboarding
- Collaborate with clinical, administrative, and billing teams to maintain accurate patient records
- Identify workflow gaps and implement process improvements to enhance patient experience

Requirements:
- Minimum of 3 years of experience in patient navigation, healthcare coordination, or medical assistance
- At least 1 to 2 years of team leadership or supervisory experience
- Strong knowledge of healthcare operations, medical terminology, and patient advocacy
- Experience using EHR or EMR systems, scheduling tools, and HIPAA-compliant workflows
- Excellent communication, empathy, organizational, and leadership skills
- Ability to manage priorities and support a remote healthcare team effectively

Benefits:
- Competitive salary based on experience
- Fully remote work arrangement
- Health coverage for Philippines-based employees after probation
- Paid time off in accordance with company policy

This role offers the opportunity to lead meaningful healthcare operations while improving the lives of migraine patients.