NOC Team Lead

Twilio is a remote-first global communications platform company empowering businesses and developers to build personalized customer experiences. As a NOC Team Lead based in Colombia, you will oversee the day-to-day operations of Twilio’s Network Operations Center.

Twilio is a remote-first global communications company powering customer engagement, and the NOC Team Lead ensures world-class service reliability.
Responsibilities:
- Lead daily NOC operations.
- Act as escalation point.
- Oversee monitoring.
- Manage reports.
- Collaborate cross-functionally.
- Drive automation.
Requirements:
- Experience in SMS/MMS/Voice operations.
- 8+ years experience.
- Strong communication.
- Tool proficiency.
- Process development.
- Ability to manage pressure.
Benefits:
- Competitive compensation.
- Wellness and parental leave.
- Remote flexibility.
This role impacts global customer experiences.