Customer Management Contact Analyst (Fixed Term)

Sanofi is an innovative global healthcare company with a purpose to chase the miracles of science to improve people’s lives. As a Customer Management Contact Analyst within the Order to Cash team in Colombia, you will manage customer requests and disputes, register and classify cases, and act as the owner for end-to-end resolution.

Sanofi is an innovative global healthcare company focused on chasing the miracles of science to improve people’s lives, and this Customer Management Contact Analyst role is key to delivering a best-in-class customer experience.
Responsibilities:
- Manage customer requests and disputes.
- Perform initial analysis and resolve cases.
- Act as case owner.
- Coordinate with teams.
- Apply consistent case classification.
- Monitor operational reports.
Requirements:
- Experience in customer service.
- Understanding of order-to-cash.
- Excellent English and Portuguese.
- Experience with Salesforce.
- Strong analytical skills.
- Ability to collaborate.
Benefits:
- Flexible work policies.
- Private medical care.
- Insurance and parental leave.
- Career growth programs.
This is a meaningful opportunity to support customer satisfaction.