Cloud Support Engineer

Canonical, the company behind Ubuntu, is seeking a Cloud Support Engineer to provide expert technical support for cloud and Linux-based systems. This role involves troubleshooting complex issues, supporting customers, and contributing to knowledge sharing in a global, fully remote environment.

Canonical is seeking a Cloud Support Engineer to support customers using Ubuntu and open-source cloud technologies. This role involves troubleshooting complex systems, resolving technical issues, and delivering high-quality customer support.

Responsibilities:
- Investigate and resolve technical issues reported by customers  
- Troubleshoot complex cloud, Linux, and system-level problems  
- Communicate with customers via tickets, calls, and remote sessions  
- Ensure support cases meet SLA requirements and customer expectations  
- Contribute to knowledge base documentation  
- Collaborate with engineering teams for issue escalation and resolution  

Requirements:
- Strong experience supporting Linux systems  
- Knowledge in at least three of the following areas:
  - Virtualization and cloud (KVM, OpenStack)  
  - Containers (Docker, Kubernetes, LXD/LXC)  
  - Storage systems (block, object, network)  
  - Networking (firewalls, switching, NFS, MTU issues)  
- Experience in cloud computing, monitoring, and orchestration  
- Strong troubleshooting and debugging skills  
- Basic programming knowledge  
- Excellent communication and customer support skills  

Benefits:
- Fully remote work environment  
- Annual learning and development budget  
- Performance-based bonuses  
- Paid leave and parental benefits  
- International travel opportunities for company events  

Join Canonical to work on cutting-edge open-source technologies while solving real-world cloud and infrastructure challenges.