Senior Customer Success Manager
Job Summary
The Senior Customer Success Manager will lead customer-facing projects, drive product adoption, and ensure successful delivery of solutions. This role focuses on stakeholder coordination, client engagement, and maximizing customer value through effective implementation and support.
Job Description
Federato is seeking a Senior Customer Success Manager to lead customer engagement and ensure successful implementation of its AI-powered insurance platform. This role focuses on managing projects, driving adoption, and delivering measurable value to clients.
Responsibilities:
- Lead planning and execution of customer-facing projects and ensure timely delivery
- Coordinate with internal teams including product, engineering, and QA
- Maintain project documentation and provide regular updates to stakeholders
- Identify risks and implement mitigation strategies
- Manage customer support requests and ensure timely issue resolution
- Conduct training sessions and support customer adoption of the platform
Requirements:
- 3-5 years experience in insurance, customer success, or project management
- Strong understanding of software development methodologies
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects and priorities simultaneously
- Experience with project management tools such as Jira or Asana
- Customer-focused mindset with strong problem-solving abilities
Benefits:
- Competitive salary with stock options and additional perks
- Opportunity to work on AI-driven insurance technology
- Collaborative and fast-paced work environment
- Career growth and professional development opportunities
Join Federato to drive customer success and help transform the insurance industry through innovative technology.
