Head of Account Management
Job Summary
The Head of Account Management will lead the customer lifecycle strategy, overseeing onboarding, retention, and expansion. This role focuses on building scalable processes, managing client relationships, and driving long-term customer value through structured account management practices.
Job Description
GR8 Tech is seeking a Head of Account Management to lead and scale its customer success and account management function. This role focuses on building structured lifecycle processes, strengthening client relationships, and driving revenue growth through effective account strategies. You will collaborate with cross-functional teams to ensure customer satisfaction and long-term business success.
Responsibilities:
- Develop and manage a full customer lifecycle framework from onboarding to retention
- Build scalable account management processes and playbooks
- Lead onboarding, adoption, and expansion strategies for client accounts
- Oversee customer satisfaction, loyalty programs, and feedback systems
- Act as the voice of the customer and align internal teams with client needs
- Drive revenue growth through account expansion and retention strategies
Requirements:
- Experience leading account management or customer success teams
- Strong background in B2B environments such as iGaming, IT, or finance
- Proven ability to build and implement lifecycle management frameworks
- Excellent communication and stakeholder management skills
- Ability to handle escalations and complex client relationships
- Strong organizational and execution capabilities
Benefits:
- Flexible benefits including health, sports, and home office support
- Remote-first work environment with coworking options
- Paid leave, childcare support, and wellness programs
- Learning and development opportunities with internal programs
Join GR8 Tech to lead customer success initiatives and drive impactful client relationships in a fast-growing iGaming technology environment.
