Support Engineering Manager
Job Summary
The Support Engineering Manager will lead technical support teams, ensuring high-quality customer service and operational excellence. This role combines leadership, technical expertise, and process improvement to deliver reliable support for complex systems and cloud-based environments.
Job Description
Canonical is seeking a Support Engineering Manager to lead a global support team responsible for resolving complex technical issues across Ubuntu and cloud environments. This role focuses on team leadership, customer satisfaction, and operational performance, ensuring that support services meet high standards of quality and responsiveness.
Responsibilities:
- Manage and mentor a team of support engineers, driving performance and development
- Oversee support operations, including scheduling and KPI management
- Ensure timely and professional resolution of customer support cases
- Act as escalation point for critical customer issues
- Contribute to knowledge base and continuous process improvement
- Collaborate with leadership to support business growth and transformation initiatives
Requirements:
- Strong experience with Linux systems and command-line tools
- Proven leadership or team management experience
- High customer focus with ability to handle pressure situations
- Excellent communication and problem-solving skills
- Knowledge of cloud platforms, virtualization, or OpenStack technologies
- Experience in support environments and open source ecosystems
Benefits:
- Remote-first work environment with global collaboration
- Annual learning and development budget
- Performance-based bonuses and compensation reviews
- Opportunities for travel and team meetups
Join Canonical to lead world-class support teams and contribute to the future of open source technology.
