Client Success Manager

A fast-growing European email marketing agency specializing in high-revenue DTC brands is seeking a Client Success Manager to lead strategic relationships with top-tier clients. The role focuses on managing million-dollar accounts, driving retention, optimizing email marketing performance, and collaborating with internal teams to deliver high-impact revenue growth strategies in a fast-paced, remote environment.

This rapidly growing email marketing agency works exclusively with high-performing DTC brands generating significant monthly revenue. Focused on delivering measurable growth through strategic email campaigns, the agency partners directly with founders and leadership teams. As a Client Success Manager, you will take ownership of key client relationships, driving retention and revenue growth through strategic planning and execution.

Responsibilities:
- Manage end-to-end relationships with high-value eCommerce clients
- Lead strategy calls with founders and stakeholders to drive performance
- Develop retention roadmaps and long-term growth strategies
- Generate and implement A/B testing ideas to improve campaign results
- Oversee onboarding of new clients and align on business objectives
- Analyze campaign performance and optimize email marketing strategies

Requirements:
- Proven experience in client-facing roles such as CSM or account management
- Strong understanding of email marketing and eCommerce fundamentals
- Copywriting expertise with ability to review and improve campaign content
- Excellent organizational and communication skills
- Proactive mindset with strong ownership of client outcomes
- Fluent English communication skills for working with US-based clients

Benefits:
- Competitive compensation with performance-based bonuses
- Fully remote work environment with global collaboration
- Direct exposure to high-revenue brands and experienced founders
- Opportunity to develop expertise in advanced email marketing systems

Join this high-growth agency to drive impactful client strategies and work alongside industry leaders in eCommerce marketing.