Sales & Customer Service Agent | Fully Remote - UK hours
Job Summary
Job Description
VirtuHire is seeking a Sales & Customer Service Agent to support a UK-based client by delivering high-quality customer support and assisting with sales development activities. This role combines inbound service with outbound sales outreach, ensuring potential and existing customers receive timely responses, accurate information, and professional assistance. The position involves managing client relationships, qualifying leads, and supporting business growth within the property, construction, and surveying sectors.
Responsibilities:
- Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
- Assist customers in identifying the most suitable services for their needs.
- Qualify inbound leads and convert them into booked surveys or consultations.
- Follow up with prospects through phone, email, and messaging platforms.
- Support outbound outreach campaigns targeting developers, contractors, architects, and estate agents.
- Maintain accurate CRM records and coordinate appointment scheduling with operations teams.
Requirements:
- Proven experience in sales, customer service, or client-facing roles.
- Familiarity with property, construction, surveying, or real estate sectors is preferred.
- Strong communication and interpersonal skills with a confident phone presence.
- Ability to understand customer needs and recommend appropriate services.
- Strong organizational skills and ability to manage multiple enquiries simultaneously.
- Comfortable using CRM systems and working independently in a remote environment.
This role requires working UK business hours while maintaining high service standards and supporting the client’s sales pipeline. The successful candidate will play an important role in building strong client relationships and driving business growth through effective customer engagement.
