Customer Service Representative - Assessment

Reef is a recruitment and talent solutions provider that connects skilled professionals with global companies seeking remote talent. The company is hiring a Customer Service Representative to support clients through assessment processes and ensure a high-quality customer experience. The role focuses on responding to assessment-related inquiries, guiding customers through procedures, troubleshooting issues, and maintaining accurate support records while working remotely during New Zealand business hours.

Reef is seeking a Customer Service Representative to support clients throughout their assessment processes while ensuring a high level of service and communication. In this role, you will assist customers with questions related to assessments, guide them through procedures, and resolve issues that may arise during the assessment lifecycle. The position requires strong communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently.

Responsibilities:
- Serve as the primary point of contact for assessment-related customer inquiries via phone, email, and chat.
- Troubleshoot and resolve assessment issues while providing timely updates to customers.
- Provide clear instructions and guidance on assessment procedures and requirements.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Maintain accurate records of customer interactions in the company CRM system.
- Manage multiple assessment processes simultaneously while ensuring service quality.

Requirements:
- Previous experience in a customer service or client support role.
- Strong verbal and written communication skills for assisting customers effectively.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- High attention to detail and ability to manage structured processes accurately.
- Proficiency with CRM systems, assessment platforms, and office productivity tools.
- Ability to work remotely while aligning with New Zealand business hours.

Benefits:
- Fully remote work-from-home environment.
- Competitive salary based on experience.
- Opportunity to work with international clients and teams.
- Professional growth in a customer-focused service role.

This role offers the opportunity to deliver exceptional customer experiences while supporting clients through important assessment processes in a fully remote work environment.