Middle Client Delivery Manager

GR8 Tech is a technology company that provides scalable iGaming platform solutions supporting millions of players worldwide. With a global team operating across multiple locations and time zones, the company delivers integrations, consulting, and operational support for gaming operators. This role focuses on leading client onboarding and technical delivery processes, ensuring successful integrations while coordinating cross-functional teams and maintaining strong client relationships.

GR8 Tech is seeking a Middle Client Delivery Manager to oversee the technical onboarding and integration process for new clients using its iGaming platform. In this role, you will manage end-to-end delivery of onboarding projects, ensuring smooth implementation of integrations and a seamless transition to ongoing operational support. You will collaborate closely with clients, engineering teams, and internal stakeholders to ensure delivery timelines, technical requirements, and business objectives are aligned.

Responsibilities:
- Manage end-to-end technical onboarding and integration projects from kickoff to business-as-usual handover.
- Coordinate cross-functional teams across engineering, sales, and account management.
- Act as the primary delivery contact for clients during onboarding projects.
- Identify delivery risks, resolve operational challenges, and maintain project timelines.
- Develop and improve scalable onboarding processes, workflows, and delivery KPIs.
- Lead and mentor delivery team members while managing multiple client onboarding projects.

Requirements:
- Minimum of 3 years of IT delivery management experience in a client-facing environment.
- Strong background in B2B technology delivery and project execution.
- Experience managing technical integrations, APIs, or complex onboarding processes.
- Understanding of SDLC processes and Agile or Scrum development practices.
- Proven leadership experience managing teams and multiple concurrent projects.
- Fluent English communication skills with strong stakeholder management abilities.

Benefits:
- Flexible benefits program covering health, sports, home office, and learning resources.
- Remote-first work environment with coworking support.
- Paid parental leave and childcare allowance.
- Professional development programs and internal training opportunities.

This role offers an opportunity to lead complex technical onboarding initiatives while contributing to the growth of a global iGaming technology platform.