Product Support Technician - Performance and Health

Catapult is a global sports technology company providing wearable technology, video analytics, and athlete monitoring solutions to over 5,000 teams worldwide, including major professional leagues. The Product Support Technician - Performance and Health will deliver technical support, resolve product issues, assist with installations, and ensure exceptional customer experiences for a global client base in a fast-paced environment.

Catapult is seeking a Product Support Technician - Performance and Health to provide high-quality technical assistance to a global customer base of elite sports teams and organizations. As the first point of contact for product-related issues, this role ensures timely resolution of technical challenges while delivering an exceptional customer experience. The position requires strong troubleshooting skills, customer focus, and the ability to thrive in a fast-paced, performance-driven environment.

Responsibilities:
- Provide technical support via phone, email, and live chat to global clients
- Assist with installation, modification, and repair of software and hardware products
- Deliver remote onboarding sessions for new users
- Own support cases through resolution, escalating when necessary
- Document all support requests accurately within ticketing systems
- Collaborate with engineering and global support teams, including testing and servicing devices

Requirements:
- 1–2 years of technical support experience
- Associate degree in Computer Science, IT, sports science, or equivalent experience
- Experience troubleshooting PC-based systems
- Familiarity with ticketing platforms such as Salesforce or Zendesk
- Ability to work extended hours and weekends as required
- Strong understanding of sports environments and athlete performance challenges

This role offers competitive compensation, comprehensive benefits, and the opportunity to support leading sports teams worldwide through innovative performance technology.