WordPress Sales Support Specialist

WPMU DEV, part of Incsub since 2006, delivers award-winning WordPress plugins, hosting, and site management tools to millions of developers and agencies worldwide. The WordPress Sales Support Specialist promotes WordPress products, manages customer accounts, and supports sales communications. This role combines WordPress expertise with sales support responsibilities in a global, remote-first environment.

WPMU DEV is seeking a WordPress Sales Support Specialist to promote and support its suite of WordPress plugins and themes. This remote role works within a global sales team, providing customer assistance, managing accounts, and nurturing leads while maintaining high standards of communication and CRM organization.

Responsibilities:
- Generate and nurture sales leads through proactive follow-up and communication
- Provide customer support via email and chat to address WordPress-related inquiries
- Manage customer accounts, billing support, and sales-related communications
- Promote WPMU DEV products by delivering detailed product knowledge and recommendations
- Maintain accurate CRM records and monitor inbound and outbound sales activities
- Conduct Zoom calls with prospective and existing clients to support sales efforts

Requirements:
- Strong familiarity with WordPress themes and plugins
- At least 1 year of experience in a Sales Support role
- Proven experience in sales, account management, or billing support
- Proficiency in English (written and verbal)
- Strong spreadsheet and data entry skills
- Ability to work full-time, including weekend shifts within assigned UTC schedules

Benefits:
- Competitive compensation and annual bonus opportunities
- 28 days of paid leave annually (up to 35 days)
- Flexible remote work environment
- Professional development opportunities and technology budget

This position includes a multi-step hiring process with required task submissions and a paid 4–6 week trial prior to permanent placement.