WordPress Support Specialist

WPMU DEV, part of Incsub since 2006, provides award-winning WordPress plugins, hosting, and support tools to millions of web developers, freelancers, and agencies worldwide. The WordPress Support Specialist delivers technical assistance, troubleshooting, and customer guidance across hosting and plugin services. This role supports global customers through chat, email, and forums while contributing to a distributed 24/7 support team.

WPMU DEV is seeking a WordPress Support Specialist to provide expert-level technical assistance to customers using its WordPress plugins, hosting services, and site management tools. This fully remote role operates within a global 24/7 support team and requires availability for weekend shifts during the specified UTC hours.

Responsibilities:
- Provide technical support to customers experiencing issues with WordPress websites, plugins, or hosting services
- Diagnose and debug problems by logging into customer sites and isolating root causes
- Respond promptly to support inquiries via email, chat, and forums
- Participate in WordPress.org forums with helpful and professional engagement
- Document troubleshooting steps and escalate detailed bug reports to development teams
- Recommend solutions for feature requests and assist with complex WordPress inquiries

Requirements:
- Minimum 2+ years of WordPress experience
- Proficiency in PHP, CSS, MySQL, and HTML
- Strong understanding of WordPress hooks, filters, and debugging tools
- Ability to interpret browser console errors and developer tools output
- Excellent written English communication skills
- Availability to work full-time, including weekends and assigned UTC shifts

Benefits:
- Competitive compensation and annual bonus opportunities
- 28 days of paid leave annually (up to 35 days)
- Flexible remote work environment
- Professional development opportunities and technology budget

This role includes a task-based hiring process and a paid 4–6 week trial period prior to permanent placement.