Financial Counselor (Fertility)

Spring Fertility is a rapidly growing fertility care organization led by top physicians and scientists dedicated to clinical excellence and compassionate, patient-centered care. The Financial Counselor (Fertility) supports patients by providing treatment cost estimates, verifying insurance coverage, and guiding individuals through their financial responsibilities. This role ensures accurate billing, reimbursement processes, and clear communication regarding financial options in a remote, full-time capacity.

Spring Fertility is seeking a Financial Counselor to support patients in understanding and managing the financial aspects of their fertility treatment. This remote role works independently to provide cost transparency, review insurance benefits, and coordinate financial processes while ensuring patients receive clear and compassionate guidance throughout their care journey.

Responsibilities:
- Provide patients and healthcare providers with accurate estimates for upcoming treatments
- Collect estimated patient liabilities and apply payments to accounts
- Review insurance coverage and benefit limits, clearly explaining financial responsibilities
- Communicate patient financial status internally by analyzing accounts receivable and resolving discrepancies
- Initiate prior authorization requests according to insurance requirements
- Support reimbursement efforts for uninsured and underinsured patients while minimizing financial risk

Requirements:
- Bachelor’s degree
- Minimum of 2 years of experience in fertility or healthcare
- Knowledge of medical terminology and billing practices
- Proficiency in MS Office and electronic medical records systems
- Strong communication and organizational skills
- Ability to explain complex financial concepts clearly to patients

Benefits:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and parental leave benefits
- Employer-paid life and disability insurance

This is a full-time, non-exempt remote position working PST hours with eligibility limited to approved U.S. states.