Homeowner Support Representative

Unlock Technologies is a financial technology company focused on helping homeowners access their home equity through Home Equity Agreements (HEAs), offering a flexible, debt-free alternative to traditional loans. The Homeowner Support Representative serves as the first point of contact for prospective customers, introducing the HEA solution, qualifying leads, and supporting the sales pipeline through consultative engagement and high-volume outreach.

Unlock Technologies is seeking a Homeowner Support Representative to serve as the initial point of contact for prospective homeowners interested in its Home Equity Agreement (HEA) solution. This role plays a key part in driving qualified lead generation by introducing the product, assessing homeowner needs, and supporting the sales process through proactive engagement and professional communication.

Responsibilities:
- Manage an individual lead database and pipeline in accordance with company standards  
- Conduct high-volume outbound calls and respond to inbound inquiries via phone, email, and chat  
- Explain HEA product benefits and differentiate from traditional home equity loans  
- Qualify prospective homeowners based on financial profile and readiness  
- Schedule appointments for senior sales consultants  
- Maintain accurate records of all interactions within the CRM system  

Requirements:
- High school diploma or equivalent  
- Minimum 1 year of experience in sales, customer support, or high-volume customer interaction roles  
- Strong verbal and written communication skills  
- Proficiency in CRM systems and Microsoft Office Suite  
- Ability to multitask in a fast-paced environment  
- Experience in financial services, mortgage, or real estate preferred  

Benefits:
- $24.50 per hour compensation  
- Comprehensive employer-funded medical, dental, and vision plans  
- 401(k) with 4% employer match  
- Discretionary time off  

Unlock Technologies offers a mission-driven environment focused on delivering flexible financial solutions that help homeowners build long-term financial resiliency.