WordPress Support Specialist
Job Summary
Job Description
WPMU DEV is seeking a WordPress Support Specialist to provide expert technical assistance to its global customer base. This role involves diagnosing and resolving WordPress-related issues across plugins, hosting environments, and custom configurations. Working in a distributed team, you will deliver responsive, high-quality support while collaborating closely with developers and second-level support teams to escalate and document complex issues.
Responsibilities:
- Respond promptly to customer inquiries regarding WordPress sites, plugins, and hosting services
- Log into customer websites to diagnose, troubleshoot, and resolve technical issues
- Participate in WordPress.org forums, providing helpful and professional guidance
- Write clear, detailed responses via email, chat, and support forums
- Document troubleshooting steps and prepare detailed bug reports for escalation
- Collaborate with development and support teams to improve product quality and customer experience
Requirements:
- Minimum 2+ years of experience working with WordPress
- Proficiency in PHP, CSS, MySQL, and HTML
- Strong knowledge of WordPress hooks, filters, and debugging techniques
- Ability to diagnose issues using browser developer tools and console errors
- Excellent written communication skills in English
- Availability to work full-time, including weekends and assigned UTC shift hours
Benefits:
- Competitive compensation and annual bonus opportunities
- Flexible remote work environment
- 28+ days paid leave per year
- Technology and professional development budgets
This full-time remote role offers the opportunity to support millions of WordPress users worldwide while growing within a global team.
