Middle Operations Account Manager

GR8 Tech is a B2B iGaming platform provider delivering scalable technology, integrations, and long-term operational support to operators worldwide. The Middle Operations Account Manager serves as the primary operational contact for assigned clients, ensuring stable performance, coordinating cross-functional teams, managing contractual commitments, and driving continuous improvements across client operations.

GR8 Tech is seeking a Middle Operations Account Manager to oversee operational support and performance for an assigned portfolio of iGaming clients. This role acts as the primary point of contact, ensuring stable service delivery, coordinating internal teams, and fulfilling contractual and operational commitments. The position requires strong client communication, analytical thinking, and cross-functional collaboration within a fast-paced, remote-first environment.

Responsibilities:
- Maintain long-term relationships with assigned clients as the main operational contact
- Coordinate cross-functional teams including affiliates, customer service, payments, and development
- Monitor key performance metrics and provide regular reporting and status updates
- Track development requests and ensure timely execution of operational deliverables
- Identify automation and efficiency improvement opportunities within client processes
- Manage contract renewals, compliance requirements, and presentation of product updates

Requirements:
- 2–3 years of professional experience, including at least 1 year in the iGaming industry
- Experience in Technical Account Management, Project Management, or Client Delivery
- Advanced English with fluency in Ukrainian or Russian
- Proficiency in MS Office tools and basic experience with CRM and BI systems
- Strong communication skills and emotional intelligence
- Analytical mindset with the ability to prioritize and solve operational challenges independently

Benefits:
- Flexible benefits budget for sports, medical, mental health, home office, and language learning
- Paid parental leave and childcare allowance
- Generous vacation policy and unlimited sick leave
- Remote-first environment with coworking and learning support

This full-time remote role supports global iGaming operators in achieving operational excellence.