Pharmacy Technician Refill Calls

Shields Health Solutions is a healthcare services organization partnering with health systems to deliver integrated specialty pharmacy and patient support programs. The Pharmacy Technician Refill Calls role supports patient engagement through inbound and outbound refill coordination, claim adjudication, and prescription support. This position ensures accurate processing, high-quality customer service, and compliance with pharmacy regulations in a remote environment.

Shields Health Solutions is seeking a Pharmacy Technician Refill Calls specialist to support patient engagement through proactive refill coordination and inbound pharmacy support. This role serves as a key liaison between patients, pharmacists, clinicians, and internal teams, ensuring efficient medication refill processing and high-quality customer service. The specialist will manage claims adjudication, prescription status inquiries, and medication handling requirements within a remote work environment.

Responsibilities:
- Coordinate medication refills including data entry and pharmacy claim adjudication.
- Conduct outbound patient refill calls and complete refill processing.
- Respond to inbound inquiries regarding prescription coverage and fulfillment.
- Clarify prescription orders with pharmacists or clinicians as appropriate.
- Identify medications requiring special handling or storage requirements.
- Maintain accurate documentation and participate in process improvement initiatives.

Requirements:
- State registration as a Pharmacy Technician; national CPhT certification preferred.
- 1–3 years of pharmacy technician experience, including claim adjudication preferred.
- High school diploma or GED required.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office and ability to learn new systems.
- Reliable high-speed internet and distraction-free remote work environment.

Benefits:
- Remote work opportunity with structured scheduling.
- Participation in healthcare-focused service initiatives.
- Ongoing professional development opportunities.
- Equal opportunity employment environment.

This full-time remote role requires strong attention to detail, patient-focused communication, and adherence to pharmacy compliance standards.