Key Accounts Executive
Job Summary
Job Description
BoxBrownie.com is seeking a Key Accounts Executive to manage and strengthen relationships with strategic clients, influencers, and partners. This role focuses on delivering exceptional customer service, overseeing key account projects, and ensuring service level agreements and performance targets are consistently met. The successful candidate will act as a trusted point of contact, maintaining clear communication while driving account growth and retention.
Responsibilities:
- Develop a thorough understanding of BoxBrownie.com products and services.
- Provide high-quality customer service across communication platforms.
- Take ownership of customer issues and ensure timely resolution.
- Oversee key account projects and maintain accurate performance records.
- Monitor deal progress and track performance metrics for accounts and partners.
- Maintain organized workflows aligned with priorities and service standards.
Requirements:
- Strong interpersonal and communication skills.
- Experience in account management or customer service roles.
- Ability to manage multiple projects and prioritize effectively.
- Detail-oriented approach to documentation and performance tracking.
- Commitment to meeting quality standards and SLAs.
- Collaborative mindset with ability to communicate effectively with management and colleagues.
Benefits:
- Fully remote work opportunity.
- Exposure to strategic client relationship management.
- Collaborative team culture.
- Opportunity for professional growth within a global service platform.
This full-time remote role requires strong relationship management skills, organizational discipline, and a proactive approach to delivering consistent service excellence across key accounts.
